A Ready Grown Cat Grass Box with Overnight delivery
|Dimensions||20 × 20 × 26 cm|
Our small businesses and the delivery companies they work with, such as Royal Mail, are doing all they can to meet every delivery date.We are working with our Partners to ensure delivery details (such as the delivery address) are correct at the time of dispatching your order but there may be some instances of late order arrivals due to circumstances outside of our Partners’ control.We ask for your understanding and patience at this unprecedented time - and know that by doing so you are truly supporting a small creative business.
The delivery options for each product are listed on the relevant product pages. Each product is sent to you directly by the small business that created, designed or selected it – our Partners. They choose their delivery options from the Delivery Guide (below).Delivery guideDELIVERY OPTIONSHOW LONG IT TAKESHOW MUCH IT COSTSSTANDARD DELIVERY
(UK only)Delivery within 6 days after the product has been dispatched.Up to £3.75 per product, often less. Many are free.*TRACKED EXPRESS DELIVERY
(UK only)Delivery on the next working day after the product has been dispatched.£6.95 per product.*SATURDAY DELIVERY
(UK only)Delivery on the next available Saturday after the product has been dispatched.£10.95 per product.*INTERNATIONAL DELIVERYDelivery times for international deliveries vary by zone and are estimated from dispatch. Please see below for more information.The delivery cost is calculated based on the destination, size and the weight of the product. The cost is shown on the relevant product page and on the checkout page.NON-STANDARD PRODUCT (UK only)Delivery times for non-standard products vary. Please see below for more information.The delivery cost for a non-standard product varies by product. The cost is shown on the relevant product page and on the checkout page.* Multiple products of the same size from the same Partner won’t increase the delivery cost. Please check the total cost on the checkout page.Please note that personalised, bespoke and made-to-order products can take up to 30 days to make.Our Partners choose whether to offer Tracked Express, Saturday or International delivery options.Always check the relevant product page for accurate delivery information. By purchasing an item you agree to the stated delivery date. In the event of any change you’ll be notified of a revised delivery date by email.Delivery timesUnless you’re having a product specially made, delivery is normally within six working days, and often much sooner.The Partner will include details of delivery times on the relevant product page and will let you know when they aim to dispatch your products once you’ve placed the order.If you want more information about delivery for a product that you’ve already ordered, please contact the Partner by using the contact link on your order confirmation email. If you require further assistance please get in touch with us – we’ll be happy to assist.Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens the Partner will contact you and, where possible and appropriate, will agree a revised delivery date with you. Once your order has been dispatched, the Partner will be in touch again to let you know when to expect delivery.Delivery and promotionsIf you take advantage of a promotional code, the reduction is usually applied only to the price of the product and not the delivery cost. Any free delivery offers refer to standard UK delivery only.UK delivery of standard productsMost standard orders to the UK are delivered for £3.75 or less, many are free. The delivery cost is based on the product’s size and weight.If a product is delivered free of charge this is clearly displayed on the product page.UK delivery of non-standard productsA non-standard product is something that’s considered to be fragile, perishable, high value, large, heavy, or something that has exceptional delivery requirements. For these products, the above costs won’t apply – you’ll find the delivery cost on the product page.UK tracked express deliveryIf you need something quickly, many Partners offer Tracked Express Delivery to UK destinations. The product will be delivered the next working day after it has been dispatched.International deliveryInternational delivery is available on many products, and is displayed on the product page. The cost for delivery is calculated based on the destination, size and the weight of the product.International delivery zonesWestern EuropeIreland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy and Spain.Please allow 2-5 working days from dispatch.Rest of EuropeAlbania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.Please allow 5-10 working days from dispatch.USA and CanadaPlease allow 5-10 working days from dispatch.Asia and AustralasiaAustralia, Brunei Darussalam, China, Hong Kong, Indonesia, Japan, Korea (Republic of), Lao People's Democratic Republic, Macao, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam.Please allow 5-10 working days from dispatch.Rest of the worldPlease allow 5-10 working days from dispatch.If you want to check timing or costs of delivery, please contact the Partner; they'll be happy to help.
When will I be refunded?
Refunds or exchanges will be made to you within 14 days of receipt of the returned goods, provided you have followed all of the procedures and time frames set out in our returns guidelines.As the Partner's payment agent, we will process the refund directly to your payment card, in no more than:14 days after the day the product is received by the seller; orif earlier, 14 days after the date you provide evidence that you have returned the product to the Partner; orif there were no goods supplied, 14 days after the day on which you informed the Partner or us about your decision to cancel your orderIf you didn't find what you were looking for, please see below for related articles.
Cancellation / Return / Exchange Policy
What is your returns policy? (do not forget Custom made products)For most products, you have 28 days to notify the Partner – the small business who created your items – if you want to return or exchange the item and another 14 days to send them back. The return period will expire 28 days from the day on which you receive the goods you have ordered. This applies to cancelable goods (there’s a guide below to help you see what’s cancelable and what isn’t).
How to cancel your order, or return or exchange a productContact the Partner to let them know that you wish to cancel your order, or return or exchange a product by either:a. outlining this to the Partner directly by signing in to your account, clicking ‘my account’ at the top of the page, clicking ‘my orders’ within this menu, picking the order you want to return and then clicking on ‘contact the Partner’ where you can upload this information; ORb. asking us to do this on your behalf - note that this may add a delay with the extra step added to the processIf already received, package the item up and send it back to the Partner within 14 days of letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.As the seller’s payment agent, we will process the refund directly to your payment card, in no more than:a. 14 days after the day the product is received by the Partner; orb. if earlier, 14 days after the date you provide evidence that you have returned the product to the Partner; orc. if there were no goods supplied, 14 days after the day on which you informed the Partner or us (via Step 1 above) about your decision to cancel your order.Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve spoken to the Partner and agreed that doing so won't affect any refund you may be entitled to.Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the Partner ).Please note that if you request to begin the performance of a service during the above cancellation period that you will be liable to pay for the service you received prior to your communication to us that you intend to cancel the contract. This may apply to you if you have purchased an experience with us.All Partners comply with our returns policy, giving you peace of mind when ordering. If you have any further questions, please get in touch with us by submitting a request to speak to our customer service team.Gift CardsGift Cards cannot be returned or refunded, except in accordance with your legal rights. Gift Cards cannot be exchanged for cash or transferred for value (see our gift voucher terms and conditions).what you can’t send backUnfortunately, some items are non-cancelable and non-refundable:Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the Partner to all customers), is personalised or otherwise can't be resold due to a bespoke elementPerishable products (like food or flowers)Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramicsPersonal items sold with a hygiene seal (like earrings, cosmetics or underwear) where the seal is broken, and material face masksTo avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.